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/? 190510" Information Technology Success The IT/IS department's role is to provide technical support for the entire organization. While we know that this alone is a complex task, today's business model requires IT/IS to not only support users, but to align technology to meet the business needs of the organization. Understanding business unit objectives and translating them quickly and accurately into IT priorities is essential today. Just as critical is the ability to effectively communicate IT planning and performance data in a way that is useful to business unit management. The growing complexity of IT/IS, the frequent technology changes which take place, and its continuous impact on organizations, have made managing IT performance a critical function for most organizations. Executives are constantly looking for ways to use IT/IS more effectively, and identify uses which generate a higher value add. At the same time they must guarantee the effective integration and return on investment in order to achieve organizational goals and gain a competitive edge. /? 190510" Information Technology Success So how does a performance management team measure how well an organization's IT/IS is aligned to organizational objectives? To answer that, first let's take a look at the different vehicles for aligning and measuring IT performance. The IT Performance Management System utilizes the following vehicles to generate reports that help an organization understand how well they are measuring up to business objectives: - Service Level Agreements
- Performance-Based Contracts
- Products and services catalogs
Performance Based Contracting (PBC) and Performance Based Acquisition (PBA) are techniques for structuring all aspedcts of an acquisition around the purpose and outcome desired as opposed to the process by which the work is to be performed. Performance-based contracts are predefined by an agreement between the user community, the organization and external service providers. /? 190510" Information Technology Success
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