Wedding receptions on Mackinac Island (sometimes referred to as Mackinaw Island) should be flawless. Most brides have their engagement at one of the many banquet halls in Mackinac Island because of the casual atmosphere and gorgeous surroundings. The last thing you should worry about would be the service that the hotel would give your wedding vendors and guests attending the celebration. Since my recent wedding reception atMission Point Resort Hotelin Mackinac Island Michigan, I was very disappointed with the service and unnecessary stress I received.
Mission Point Resort Hotel
Personally, I have had the pleasure of entertaining thousands of wedding receptions here in Michigan. We take a very personalized approach when dealing with our clients and wedding vendors. From what I can recall, I have never experienced a situation so unpleasant when working with a so called reputable banquet facility. Mission Point Resort almost ruined my entire weekend by costing me hundreds in avoidable travel expenses and canceled meetings. I feel that our 200,000+ visitors a year might find the followingMission Point Resort Hotel Mackinac Island reviewbeneficial.
Vendors beware; Mission Point Resort in Mackinac Island is a headache for dealing with logistics. Before arriving on the Island, our client told us that the company equipment would be delivered directly to the Summit Room. Our equipment was left outside in a damp environment (can you imagine if their negligence would have affected your reception). Since we were not allowed to use the elevator, we had to carry the equipment to the room ourselves. The assistance that we were guaranteed was not available and after talking with the staff, they were not forthcoming with help.
Mission Point Resort Hotel in Mackinac Island Michigan is Unorganized
One word for Mission Point Resort Banquet Hall is unorganized. Honestly, there is no room to drop the ball on a couple who are investing time and money into your facility for their reception. One of my main concerns when dealing with the wedding reception was the logistics of our equipment. I remember talking with several employees and getting several conflicting answers. One employee told me we would have to come back to the hotel in the morning JUST to carry the equipment onto a dolly to be transported to the dock. Another employee told me that the bell staff would take care of this entire inconvenience for us. Since he was a representative of the company we took his word for it, knowing everything was handled. We were prepared to dock the Arnold Line ferry at 3pm the following day. I had a business meeting in Detroit at 8pm with a bride so our equipment was already suppose to be in Mackinac City. At 2:55 I decided to make the phone call to Mission Point to make sure that our equipment was delivered to the dock on time.
And guess what... the equipment was never delivered! Why should I have to worry about this? I was told by two different employees it would be there at 2pm. My company name and phone number were placed on every bag. They had two hours to reach me if there was any issue, no follow-up procedure was done! If I would have went on the ferry, Mission Point Resort would have:
A.)made me take the last ferry back across to the island my equipment was still on
B.)walk 20 minutes across the island ONLY to carry it onto a dolly since it was an insurance liability
C.)since we would have missed the final 4pm ferry, we would of had to spend money on an over night hotel/bed & breakfast
D.)cancel my meeting with my bride in Detroit at 8pm
Why is this considered an insurance liability, when you can take care of my equipment in transit between the dock and your hotel? For your info, we had to wait several hours for the next ferry which cost me my meeting with my bride... thanks Mission Point.
Manager James Salem
One person that could have rectified this entire situation wasMr. James Salem(aka Jimmy or Jim). Manager James Salem could care less about my dilemma. I made attempts to contact him about what I should do.Jimmy Salemof Mission Point Resort was very reluctant to providing solutions to the problem. My understanding from our conversation was that if I was a guest he would of helped me. Since I was a wedding vendor Jim did not have time. This very impersonal approach towards weddings is the complete opposite of professional integrity. If Jimmy treats wedding vendors like this, how do you imagine he would treat guests on your special day? I thinkMr. James Salemneeds to go back to customer service school :(
Guest Review Mackinac Island Mission Point Resort Hotel
We were told from locals on Mackinac Island that the service we encountered was not uncommon for Mission Point Resort Hotel. Bags are constantly lost and damaged when falling off their shuttle. Guests have often missed their ferry due to lost luggage at docks and bags left behind at the hotel. Guest missing ferry rides are forced to find alternate solutions. This includes having to stay an additional night on the island which completely screws up someone's vacation. How would you feel if this happened to you after trusting them with your personal belongings?No bride, vendor, or guest should have to deal with the confusion that Jimmy Salem put me through.
Bottom lineBook your wedding reception at ANY place besides Mission Point Resort Hotel in Mackinac Island Michigan. I would never treat a bride or wedding professional in any way comparable to their standards. They care about your money andnot your memories.
