A Critical Evaluation of the Role of the Vocational Case Manager within Rehabilitation in Returning Someone to Work
Introduction:
Case management is therefore a process that involves the evaluation of the medical condition of the client, it develops and implements plans of care, coordinates medical resources, communicates health care needs to the individual and monitors and evaluates services that provides quality care.
Roles of vocational case management:
The major role of vocational case management is to assist employees to cope with their current situation and to have equal opportunities in their work place, the identification of those who require rehabilitation services, it also provides information to disability insurance providers, it ensures that there are more beneficiaries who return back to work and helps employees to regain the capacity to sustain regular employment.
Some of the psychotherapy practices include counselling psychotherapy, psychoanalytic psychotherapy, behaviour therapy, cognitive therapy and group therapy. Counselling psychotherapy is aimed at helping a patient deal with the situation by focussing on the solution to the problem; the main objective is to give advice and encouraging the patient and is mostly used on people with mental disorders.
Psychoanalytic psychotherapy is aimed helping a patient understand his feelings, behaviours and thought; it is aimed at understanding the patient and also requires the skills to communicate effectively to the client. Behaviour therapy involves the assessment of a patient by interview and this helps the therapist understand the patient.
Cognitive therapy is widely used for the treatment of people with depression, this type of therapy is similar to behaviour therapy because it entails a day to day monitoring of behaviour changes and it helps in preventing the recurrence of disorders.
When a patient has undergone the necessary medical treatment there is the need to train him to acquire new skills, those who have very limited skills need to be trained to acquire appropriate capacity to work, the use of special equipment and tools also help the patient to be competent enough to undertake his duties. Follow up services should be undertaken even when the patient has fully recovered to ensure that the client is competitive in the work place.
Counselling is the process of helping people cope with difficult situations through interviews and other procedures, it is aimed at allowing people to reach to a solution to their problems by themselves. Counselling may take place for a long period of time and is aimed at particular groups example seriously ill, troubled families and traumatised people after disaster.
Vocational assessment tool:
Interview style and technique
This is a tool used to assess the usefulness of the rehabilitation process, it involves interviewing of the clients regarding their progress and treatment process, the client is questioned and information is collected which aid in the assessment of the treatment process.
Psychometric:
This tool involves the use of psychological techniques as a way of finding out the process of recovery of a client, qualified personnel undertake the research on the client and findings are used to assess the validity of treatment and recovery progress.
Disability factors:
This tool is used mostly on people with physical injuries that can be easily observed, a cross examination of the clients physical health is undertaken and this provides information that aid in the assessment of the clients health.
Work history:
The tool is used on people who have had disabilities in the past, the work history record is a good indicator of the progress of a client, and if the work history indicates that the client has been improving in his career then this shows that the client is recovering but if it shows that he or she has deteriorated in the positions in office then there is need for urgent examination of the clients disabilities.
Rehabilitation coordinators should have the following characteristics to ensure quality services to the clients:
Empathy
Coordinators should try and put themselves in the shoes of their client and to see things from the client's perspective, empathy therefore aids in need assessment of the client.
Self determination
Coordinators must be self determined to help clients to recover from their current situation, they should always put the needs of the client first and never give up in helping their clients.
Avoiding stereotyping
Coordinators should avoid sex typing and stereotyping and should never make judgements on any clients, all clients should be treated equally.
Flexibility
Coordinators should be flexible and avoid being mechanical, this will ensure that proper and quality services are rendered according to the special needs of a client.
Be reliable and responsible
Coordinators must be honest and take responsibility for ones share of work as well as the mistake one commits; they should carefully attend to their duties and always being on time.
Listening and paying attention
They must pay attention and focus their energy on the task at hand
Have a supportive attitude
The coordinators should be interested in learning and should not be defensive; they must treat their clients and other co-workers with respect and understand that their key to success is to help the clients.
Good communication skills
Coordinators must know how to communicate with the clients and other workers, they must create an environment in which clients feel free to disclose whatever concerns them, coordinators should recognise and interpret the verbal and non verbal expressions of the client, they must listen to the clients and interpret what they say appropriately.
They must communicate their views correctly to their clients and that their body language should correspond with their verbal language to avoid confusing the clients. Finally the clients information should be private and confidential and should not be discussed or told to others.
We can therefore conclude that coordinators should put the needs of the clients first, should not discriminate, practice confidentiality, be trustworthy and honest, empathetic and be self determined, all these values guide behaviour and relationships formed with the clients and also help in the determination of a clients problems.
Conclusion:
Vocational management is a process that entails the evaluation of the medical conditions of clients and once they are identified it helps in coordinating the implementation of medical care to the clients, it also ensures that clients quality services in order to recover.
The main role of vocational management is to ensure that clients cope with their current situation and for them to have equal opportunities at their work place; it also ensures that clients who return back to work regain the capacity to sustain regular employment and to be competent.
Rehabilitation coordinators should have the required values in order to provide quality services to the clients, they should not discriminate, they should practice confidentiality, they must be trustworthy and honest, must be empathetic and be self determined.
People suffering from mental and brain need early interventions to ensure that he or she returns back to work, counselling and therapeutic processes play a major role in helping patients recover. Patients however need to be retrained for a different occupation or they should attain a more appropriate job to be competent and productive.
References:
Richard J., William G. and Baldwin Marjorie (1995) Managing Work Disability: Why First Return to Work Is Not a Measure of Success, Industrial and Labour Relations Review, Vol.48, No.3,
Weil M., & Karl J. M. (1985) Case management in human service practice, Jossey-Bass Ltd, California:
Powell T. (1994) Head Injury: A Practical Guide, Winslow Press, USA
P. Weinstocks and L. Toms Barker (1995) Mental Health and Vocational Rehabilitation Collaboration: Work, the Psychosocial Rehabilitation Journal
Linda Toms Barker and Ralph Warren (1996) Service Coordination and Long-Term Support in the Delivery of Vocational Services for Persons with Psychiatric Disabilities,
