Now that you have done your homework, checked the credentials, and you are happy with the initial consultation, you have probably made your choice on the provider of your power wheelchair. You will need to know how the professional provider will behave and what can you expect from him.
The power wheelchair provider should respond in a proficient manner, return phone calls promptly, keep up with the appointments, perform repairs in a timely manner and will handle the paperwork correctly. The provider should also be able to recognize and understand your physiological, functional and technical needs. He or she will make every effort to communicate, while listening to what you are telling him. If a provider is unclear about something, he should do what ever he can to find the information you need. If a provider is not trained in the area of expertise you need, then you will want to find another provider. The provider should direct you to someone who is an expert or call someone in who is an expert in the area you need.
The provider should have knowledge of the specifications of the power wheelchair and which applications the product is best suited for, and then be able to provide you with a list of product choices that will meet all of your needs.
The provider should discuss pricing and funding options with you. He should explain your financial responsibilities to your understanding.
A provider should also inform you that you have the right to work with a power chair supplier of your choice.
You should be told by the provider of the complaint resolution procedures governed by the organization.
The handling of the ordering, assembly, fitting, adjusting delivery and follow-up consultations regarding adjustments need by the product should be handled by the provider.
The provider should ensure the condition of the high-quality equipment, any ongoing support needed, and long-term services.
It is essential that the provider preserves the confidentiality of the customer, and serves all customers equally regardless of race, creed, gender, sexual orientation and disability.
Managed health care has greatly complicated the issue of your right to select your provider. The best method to get around the insurer’s demand that you deal with a single provider is to read the fine print. Make sure to explore all of your options should the insurer insist on you dealing with a provider you do not like
